what we offer

Beneficiary Tracing | Mortality Tracing

Arkline Legal Agents have the tools and expertise required to assist financial institutions and other companies in tracing the beneficiaries of their deceased customers for the purposes of PPI, pension funds, insurance claims, and the payment of other monies. We have a strong track record of working through casebooks containing thousands of deceased beneficiaries and successfully tracing executors, administrators and next of kin. Read a Case Study here.

Our tracing team has years of experience in finding beneficiaries and will tenaciously turn up and follow every lead available to ensure the right person receives the funds owed. We understand that you may have strict regulatory/business deadlines to meet and will provide weekly management information reports and statistics so you can keep track of your project’s progress. We work quickly and efficiently and are conscious of your timescales and budget.

We have the right tools and the right people to manage large tracing projects

At Arkline Legal Agents, we invest heavily in technology to ensure our clients receive best in class service and results. Our point of difference is that we subscribe to all relevant databases known in the UK including Equifax and Experian and some overseas databases.

The benefit of instructing us is that not only do we have the necessary tools to find thousands of beneficiaries, but our experience also means our team knows which database to use to find a particular person or group of people. This allows us to work effectively and keep costs reasonable.

We also invest in a bespoke case management system that provides a portal for people to log on and confirm they are the authorised beneficiaries of the relevant payment. This tool is incredibly important as it ensures we build trust with the beneficiary. We also provide confidence to beneficiaries by reassuring them that we do not take their bank details and know and respect their privacy rights.

Our researchers have the breadth of talent and skill required for conducting open-source intelligence searching and in-depth media research. Everyone on our team is committed to finding the relatives of the deceased and approaching beneficiaries with sensitivity and compassion.

Building long term relationships

We are a niche business dedicated to building long term, trusted relationships with our clients. We collaborate closely with internal stakeholders and provide clients with one point of contact. All phone calls and emails are responded to as swiftly as possible, and we pride ourselves on our agility and creativity that ensures we meet our clients’ objectives regardless of the complexity of their project.

Why choose us?

  • One point of contact, Director of Arkline Pauline Belt will be your relationship manager, she has 20 years’ experience in this profession
  • Not only do we have a specialist in house tracing team, but we also have a licensed field force that operates throughout the UK. We also have contacts with approved tracing agents based abroad.
  • All our employees are trained on the compliance requirements of the UK GDPR, the Data Protection Act 2018, and other relevant privacy laws.
  • Members of the Credit services Association (CSA)
  • Pauline Belt member of the World Association of Detectives (WAD)
  • Director, Mark Belt is a member of the Association of British Investigators (ABI), the only professional investigations association endorsed by the legal profession.

You can be confident that by working with us we will take the problem of tracing the relatives of deceased beneficiaries off your shoulders so you can meet your regulatory requirements on time and within budget.

To find out more about how we can help your financial institution trace the beneficiaries of payments owed to deceased clients, please get in touch today or contact Pauline Belt – p.belt@arklineuk.co.uk Tel: 01937 831290 or 07981 419760

What Information Is Required From You

Email with full details for a quote to enquiries@arklineuk.co.uk.

1. Instructions by email

This will need to contain your reference, contact details and any specific instructions.

2. information

Please provide any information you already have such as Date of Death, Date of Birth, last known address and any other relevant information.


3. Send

Send to us via email or post:  enquiries@arklineuk.co.uk
Arkline, PO Box 63, Tadcaster, LS24 9WN


“We find Arkline always responsive, however large or small the task, they take on board the detail, focus on the outcomes needed and run a well organised reporting, administration and invoicing system.”

Andrew Breckenridge, Partner – Gordons LLP

Get In Touch

01937 831290


West View House (UK) Ltd t/a Arkline, PO Box 63, Tadcaster, LS24 9WN. Registered in England & Wales 4878622. Registered office:
1st Floor, 24 Bridge Street, Tadcaster, LS24 9AL. VAT Registration number: 598902579. ICO no: Z8191114
Calls to Arkline maybe recorded for training and monitoring purposes

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.